Standard Terms and Conditions

1. Interpretation

In these terms and conditions (these “Conditions”) the following words and expressions shall have the following meanings:

App: the mobile application for the Customer to make use of the Services;

Charging Bay:  the car parking bay/area allocated for the Customer to make use of the Services;

Charging Fee:  the fee displayed on the Urban Electric app and incurred by the Customer for their use  of the Charging Station;

Charging Station:  the equipment identified as part of the Services (owned and/or operated by Urban  Electric) which is used by the Customer to recharge electric vehicles with electricity;

Charging Facility:  the Charging Station and designated Charging Bay and use of them by the  Customer to recharge their vehicle with electricity;

Customer:  a customer who purchases Services from Urban Electric;

Force Majeure Event:  an event beyond the control of Urban Electric making performance  impracticable, illegal or impossible. This includes without limitation, acts of God, storms, floods, riots, fires, sabotage, civil commotion or civil unrest, interference by civil or military authorities, acts of war or armed hostilities or other national or international calamity or one or more acts of terrorism or failure of energy sources;

Intellectual Property Rights:  patents, rights to inventions, copyright and related rights, trade marks,  business names and domain names, rights in getup, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Urban Electric:  means Urban Electric Networks Limited, a company incorporated and registered in  England and Wales with company number 10830248, whose registered office is 20-22 Wenlock Road London N1 7GU;

Parties:  Urban Electric and the Customer;

Services:  the services to be provided to the Customer by Urban Electric under these Conditions as  set out in condition 3;

VAT:  Value Added Tax

2. General

These Conditions set out the Customer’s rights and obligations when purchasing the Services in accordance with these Conditions.

2.1 these conditions will be deemed to be accepted when the Customer commences the Services on which date a contract will have come into existence.

3. Services

3.1 Urban Electric will provide the Customer with the following services (the “Services”):

3.1.1 the ability to use the Charging Facility to recharge their vehicle with electricity;

3.1.2 the use of the App to pay for their use of the Charging Facility by credit or debit card, Apple Pay or Google Pay; and

3.1.3 the use of a telephone helpline to aid the Customer with use of the Services or report a fault.

4. Responsibilities of the customer

4.1 It will be the Customer’s responsibility to

4.1.1 co-operate with Urban Electric in all matters relating to the Services;

4.1.2 comply with all instructions given by Urban Electric in relation to the use of the Services;

4.1.3 be aware of any parking restrictions that may be being enforced nearby or attached to the Charging Facility;

4.1.4 use all materials, equipment and other property of Urban Electric (Materials) at the Charging Facility in a safe and responsible manner and not to dispose of or use the Materials other than in accordance with Urban Electric’s written instructions or authorisation together with any instructions provided by the vehicle manufacturer;

4.1.5 remove the vehicle once fully charged and ensure that access to the Charging Bay and Charging Station is cleared to allow for other users to use the Charging Facility;

4.1.6 the Customer shall reimburse Urban Electric in respect of all costs, claims, demands, expenses and liabilities which they may suffer or incur out of or in connection with the failure by the Customer to comply with the instructions and safe operation of the Charging Facility

5. Price and payment for the services

5.1 In consideration for Urban Electric providing the Services, the Customer shall pay the Charging Fee to Urban Electric for using the Charging Facility;

5.2 The session cost will be displayed in the App and payment details for the session will need to be selected prior to the charging session commencing;

5.3 The Customer can pay the Charging Fee by using their credit or debit card or Apple Pay or Google Pay;

5.4 The Charging Fee includes a fixed transaction fee to cover card processing and payment service fees incurred by Urban Electric;

5.5 Unless otherwise stated, the prices quoted by Urban Electric are inclusive of VAT;

5.6 The Charging Fee for each Charging Station is displayed in the App

6. Interruption to the services

6.1 The Charging Station may fail or require maintenance without notice. Urban Electric will use reasonable efforts to provide the Services to the Customer, however we cannot guarantee the Services to be free from interruption and/or faults.

6.2 If there is an interruption to the Services, then please report this via the number displayed at the Charging Facility as soon as possible to enable us to make the necessary steps to repair/fix the interruption.

7. Intellectual property rights

7.1 All Intellectual Property Rights in or arising out of in connection with the Services shall be owned by Urban Electric;

7.2 All Materials are exclusive property of Urban Electric.

8. Limitation of liability

8.1 Nothing in these Conditions shall limit or exclude Urban Electric’s liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability which cannot be limited or excluded by applicable law.

8.2 Urban Electric will not be responsible to the Customer for:

8.2.1 the cost of additional or substitute Services;

8.2.2 any failure to perform or delay of its obligations under the Conditions caused by a Force Majeure Event;

8.2.3 any loss or damage that is not foreseeable;

8.2.4 any loss or damage (including indirect and consequential) caused by the inability of the Customer to use the Charging Facility and/or the Service where not directly caused by Urban Electric;

8.2.5 any defects in the Charging Station and/or the Customer’s vehicle caused by failure to follow Urban Electric’s instructions in relation to the use of the Services and the connecting and/or disconnecting of the Customer’s vehicle to the Charging Station.

8.2.6 Urban Electric will not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Urban Electric’s failure or delay to perform any of its obligations as set out in this clause 8

9. Cancellation rights

9.1 The Customer can cancel the Services provided by Urban Electric at any time however the Charging Fee for the Services already used is non-refundable.

10. General

10.1 INSURANCE

10.1.1 Urban Electric will maintain in force Public Liability Insurance with a limit of at least £5 million per claim.

10.2 CHANGES TO THESE CONDITIONS

10.2.1 Urban Electric reserves the right to amend these Conditions at any time;

10.2.2 any amendments to these Conditions will be effective once posted on our website and App and therefore you should regularly check our website for any updates

10.3 CONTACT

10.3.1 If you wish to contact Urban Electric, you may do so using the contact details on our website  from time to time or by writing to us at our registered office.